Privacy Policy

Last Updated: July 20, 2025

At Spanish Chat ("we," "our," or "us"), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Spanish learning service via WhatsApp.

1. Information We Collect

We collect information you provide directly to us, including:

• Your name
• Email address
• WhatsApp phone number
• Any messages or content you share during your Spanish learning sessions

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Spanish learning service
• Send you Spanish learning messages via WhatsApp (only with your explicit consent)
• Respond to your comments, questions, and requests
• Send you technical notices and support messages
• Communicate with you about products, services, and events
• Monitor and analyze trends, usage, and activities

3. WhatsApp Communication

Important: By providing your WhatsApp number, you explicitly consent to receive Spanish learning messages from Spanish Chat via WhatsApp. You may opt out at any time by sending "STOP" to our WhatsApp number or by contacting us at the email address below.

Message Frequency

You may receive up to 10 educational messages per day as part of your Spanish learning experience. Messages may include:

• Spanish lessons and vocabulary
• Grammar explanations and practice exercises
• Pronunciation tips and audio messages
• Progress updates and learning reminders
• Responses to your questions and practice attempts

WhatsApp Data Usage

When you interact with Spanish Chat via WhatsApp:

• Your messages are processed by our AI system to provide personalized Spanish lessons
• We store your learning progress and conversation history to improve your experience
• Your WhatsApp messages are secured by WhatsApp's end-to-end encryption
• We do not share your WhatsApp data with third parties for marketing purposes
• We only use your WhatsApp number for educational or marketing communications related to language learning

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:

• To comply with legal obligations
• To protect and defend our rights and property
• To prevent or investigate possible wrongdoing
• To protect the personal safety of users or the public

WhatsApp Integration

Please note that while we use WhatsApp as our communication platform:

• WhatsApp (Meta) processes messages according to their own privacy policy
• We do not have access to WhatsApp's metadata about your account
• We only receive and can access messages you directly send to our Spanish Chat number
• Your conversations are protected by WhatsApp's end-to-end encryption
• We do not share your learning data with WhatsApp/Meta beyond what is necessary for message delivery

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required by law.

Specific Retention Periods:

• Account Information (Name, Email, WhatsApp Number): Retained for the duration of your account and up to 3 years after account closure for legal and audit purposes
• WhatsApp Conversation History: Retained for 1 year to provide continuous learning experience and track progress
• Learning Progress Data: Retained for the duration of your active subscription plus 6 months
• Consent Records: Retained for 6 years to demonstrate compliance with data protection laws

You may request deletion of your data at any time by contacting us. Upon request, we will delete your personal information within 30 days, except where we are legally required to retain it.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your personal information
• Opt out of marketing communications
• Withdraw your consent for WhatsApp communications at any time

8. Children's Privacy

Our service is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.

10. Contact Us